When it comes to selecting a new toll free phone number for your small business, folks are commonly faced with two common choices: a 1300 telephone number or an 1800 number.

1300 numbers continue to be the most favored type of service that organizations use.

This is mainly because most companies supply free local calls on 1300 phone numbers. This helps small businesses save money as most of their calls are from customers that reside in the same local area.

Whenever a shopper calls the 1300 number, they get charged a local call fee.

1800 numbers work in a different way. No free calls are available on these types of numbers. Every time a consumer calls this kind of number, it is a free phone call for them as long as they have dialled it from a landline.

Have you ever uncover a piece of paper with an unknown cell phone number inscribed on it? This particular phone number might appear to be recognizable but you want to be certain well before contacting him or her.

So how does one choose which phone number to use?

It really depends on what goals you hope to achieve with your toll free telephone number. If your organization only services regional clients then a 1300 number would suit you.

If you're a national business wanting to attract national consumers then an 1800 number may suit you more.

An 1800 number would also be useful to anyone that is running a marketing campaign. As potential customers recognize that 1800 numbers are free to call they are more likely to call the phone number to ask about a product or service.

Let's go through the main routing feature available on 1300 numbers and 1800 numbers.

To be clear, it should be stated that these two kinds of telephone numbers have exactly the same routing features.

You will find that one of the primary features that people activate on 1300 and 1800 telephone numbers is the phone call skipping function.

Call overflow makes a phone call skip from one answer point to the next if the main anchor point is not picked up or engaged. This enables you to take multiple calls at the same time.

For example, if your main office number was engaged, the phone call could redirect to your mobile where you could answer the call even when you are not in the office.

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